Please take the time to read this Privacy Policy carefully.

1. Policy on Privacy of Customer Personal Information

We, Chronic Pain Centre of Excellence (“Centre of Excellence”), are committed to maintaining the privacy of your personal information collected by the Centre of Excellence. This Privacy Policy describes how we treat the information we collect when you use the services offered or operated from time to time by the Centre of Excellence (the “Services”).

2. What Is Personal Information?

Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin and credit records. Information about individuals contained in the following documents is not considered personal information:

·      public telephone directories, where the subscriber can refuse to be listed,

·      professional and business directories available to the public,

·      public registries and court records,

·      other publicly available printed and electronic publications.

3. Accountability for Personal Information

Centre of Excellence is responsible only for personal information under its control. Third party services that (i) you link to through your use of the Centre of Excellence website; (ii) that may collect information about you themselves; or (iii) we may share your information with in accordance with this Privacy Policy are governed by the respective privacy policies of those third parties.

4. Limiting Collection of Personal Information

The Centre of Excellence shall limit the collection of personal information to that which is necessary for the purpose(s) identified by the organization.

5. Types of Data Collected

Among the types of information that the Centre of Excellence collects through veteranschronicpain.ca / veteransdouleurchronique.ca, by itself or through third parties, are:

·      Usage Data (defined below)

·      your email address

·      your first name

·      your last name

·      a description of your profession

·      your province

·      your ZIP/Postal code

·      your company or organization name

·      your phone number

·      your home address

During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page (“Usage Data”).

Personal Information may be freely provided by you, or, in case of Usage Data, collected automatically when using veteranschronicpain.ca / veteransdouleurchronique.ca.
Unless specified otherwise, all information requested by veteranschronicpain.ca / veteransdouleurchronique.ca is mandatory and failure to provide this information may make it impossible for veteranschronicpain.ca / veteransdouleurchronique.ca to provide its Services. In cases where veteranschronicpain.ca / veteransdouleurchronique.ca specifically states that some information is not mandatory, you are free not to communicate this information without consequences to the availability or the functioning of the Services.

We also receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses veteranschronicpain.ca / veteransdouleurchronique.ca.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser, to enable our systems to recognize your browser and to provide certain features.

6. Use Of Personal Information

The Centre of Excellence identifies the purpose for which your personal information is collected and will be used or disclosed. Generally, using the information we collect, we are able to deliver the Services to you. You will be deemed to consent to our use of your personal information for the purpose of:

·      complying with legal and governmental requirements;

·      facilitating your use of the Services;

·      providing services requested by you including without limitation the Services;

·      understanding and responding to your needs and preferences, including, but not limited to, communicating with you and to provide you with support and other services;

·      troubleshooting problems and technical or security issues;

·      performing statistical analyses of website use, in order to measure interest in and use of the various sections of the website so as to improve design and navigation of the website as well as the Services;

·      administering the Services; and

·      communicating with you generally about the Services, participation in research studies, third party services or otherwise.


We may also maintain and use records of such information to send you updates and news about the Centre of Excellence or other products or services that may be of interest to you. If you do not want to receive updates, newsletters or other notifications from us, you may opt out of receiving further communications from us by using the response mechanism in our communications with you.

7. We Limit Disclosure And Retention Of Your Personal Information

Except with your consent and as set out in this Privacy Policy, we will not sell, license, trade or disclose your personal information to or with others.

The Centre of Excellence may disclose personal information to governmental authorities pursuant to ongoing reporting requirements, partner clinics, and to third party service providers, including third parties engaged to assist us in providing the Services (including, but not limited to, software development and hosting, data processing, transaction processing services, document management and office administration) to you or to carry out one or more of the uses described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by the Centre of Excellence and to comply with applicable privacy laws.

The Centre of Excellence reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

You are deemed to consent to disclosure of your personal information for the purposes set out above.

8. Accuracy and Retention of Personal Information

The Centre of Excellence endeavors to ensure that any personal information in its possession is as accurate, current and complete as necessary for the purposes for which we use that information. If we become aware that personal information is inaccurate, incomplete or out of date, we will revise the personal information.

We keep your personal information only as long as it is required for the reasons it was collected.  The length of time we retain information varies, depending on the purpose for which it was collected and the nature of the information. This period may extend beyond the end of your relationship with us, but it will be only for so long as it is necessary for us to have sufficient information to respond to any issues that may arise at a later date.

9. The Security Of Your Personal Information

We use electronic and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy and correctly using your personal information.

It’s important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when you’ve finished using any shared computer.

10.  What About Third-Party Advertisers and Links to Other Websites?

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or “serve”) the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called “ad networks” or “network advertisers”), including information about how to opt-out of their information collection. You can access the Network Advertising Initiative at http://www.networkadvertising.org.

11. Hyperlinking Notice

Links to websites not under the control of the Centre of Excellence are provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content. We do not offer any guarantee in that regard and are not responsible for the information found through these links, nor do we endorse the sites or their content.

12. Changes To This Privacy Policy

The Centre of Excellence reserves the right to make changes to this Privacy Policy from time to time by posting the updated version of this Privacy Policy on the website for the Centre of Excellence (veteranschronicpain.ca / veteransdouleurchronique.ca). You are bound by any changes to this Privacy Policy when you use the Services after such changes have been posted. We are committed to protecting your information and will never materially change our policies and practices to make them less protective of information collected in the past without the consent of affected users.

13. Contact

If you wish to know what information we have in our files about you, ask a question about your personal information in our possession, request a change or correction to such information or if you have any questions regarding this Privacy Policy, please contact us at info@vcp-vdc.ca.

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